Robinson Laser is committed to protecting your privacy. We base our business on the trust you place in us. This policy describes our practices regarding personal and account information collected through our Website. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address plus any other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, or would permit us to contact you, and “we” and “us” means Robinson Laser as well as its affiliated companies.

We reserve the right to modify this privacy policy from time to time; the effective date noted above will indicate the date that this policy was last updated. You should visit our Website periodically to review any changes.

Anonymous RPS^®PriceCheck

Robinson Laser will not save your personal information on an anonymous price check after your session has expired. If you wish to have a catalog of parts, you must create an account with a login, so that Robinson Laser can store this information for you on our secure servers for your retrieval. This will save you time on return visits.

How much information must I share?

The amount and type of information we collect from you depends on your activities and use of our Website. Below, we explain what information we collect.

When you browse our Website

IP address: We collect your IP address to measure our Website traffic and to help provide a relevant high quality experience. Referral Website: If you come to our Website via a link, we collect the location of the link that referred you. Browser type: We collect information about the browser you are using to help optimize our Website for visitors. Movements through our Website: We keep track of pages you visit to help provide you with a more efficient experience.

When you make purchases through our Website

We collect your name, address and payment information to process your order. You may use a credit/debit card for payments or you may request to open a credit line. Additional information is required on the credit application to be used only to establish an appropriate amount.

We collect and retain specific information contained in “cookies,” such as your personal log in data, to verify your activity. Your browser must be set to accept cookies if you wish to access any secured website areas.

When you create an Account on our Website

We collect your user name, password, e-mail address, secret question, and answer to your secret question to protect your E-Account. We use your secret question and answer to identify you as the account user if you have forgotten your password. You can help us ensure your privacy by not sharing your user name or password. You may change your password at anytime.

When you register through our Website

We collect your email address for delivery of confirmations of quotations, purchases, invoices, etc. We also use your email address to send you informational updates including advertising and/or specific offers.

When you communicate with us through our Website

We collect your e-mail address and the other information that you provide in order to respond to your communication.

Is my personal or account information used for any other purpose?

We may use your personal and account information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.

We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or contacting your account manager.

We may also analyze and act upon your personal and account information as part of our standard business practices. We occasionally purchase from third parties commercial information such as company size, number of employees and annual sales of other companies. We may use this commercial information along with your personal and account information to customize our offerings to you, as well as for our internal use.

In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we or one of our service providers or strategic partners may contact you by telephone or e-mail and solicit your participation in research.

If you become our customer, we may send you updates on important information about our company and services.

Will my personal and account information be provided to any other party?

We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorized personnel are permitted to see your Account password. Your other personal and account information may be disclosed to third parties in limited circumstances. For example, we may share your personal and account information with our service providers and strategic partners and with suppliers and other entities involved in transactions you have initiated. We may disclose your personal and account information to respond to subpoenas, court orders, or other legal process, as required by law, or to establish or exercise our legal rights or defend against legal claims. Your personal and account information may also be disclosed in connection with a sale of some or all of our business or a merger with another company.

How do you protect my personal and account information?

We use 128-bit encryption technology and Secure Socket Layers (“SSL”) in all areas where you’re personal and account information is required.

In addition, your personal and account information and transaction history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels unless otherwise noted.

How can I correct inaccurate information?

You may correct some personal and account information maintained in your Account through your Account. To correct any other information, please contact your account manager. If you do not know your account manager, call (219)398-4600.